must adhere to each cemetery's regulations. To avoid additional charges,
provide the name of the cemetery,the address, any contact info (as best you can)
details of the location of the grave
within the cemetery. We understand that you may not always know the
the gravesite, but any information is better than none. To avoid
please provide the correct spelling of the loved
one's name, date of birth and date of death, or within close proximity
of the date to help us locate the grave. Tell us how long approximately
the grave has been there and what the stone is made of (granite,
marble, sandstone, slate, limestone, etc.) No refunds if a different
grave is cleaned due to
incorrect or insufficient information provided by the customer. There
is also a trip charge of $30 if you direct us a cemetery in error.
2) First visits are usually priced higher because the initial
cleaning can take hours if a headstone hasn’t been cleaned for many years.
Rates drop for subscription plans that provide regular cleaning.
GUARANTEE: Please be realistic, as it may not be possible to clean the
monument to an "as new" appearance without damage to the stone. Unless,
the stone was previously damaged we offer a Guarantee when the combined
"cleaning and sealing" are purchased; that
the cleaning will be 80% effective for 1-year or we will provide a 50%
REFUND or do the job over again for FREE.
As professional conservators, we use only products and processes that
for this type of service and we can only be held liable for any misuse of
those products. We are not responsible for damage to the monument that
would have been the result of normal "wear & tear", an act outside
our control, events related to the environment or the condition / associated risk inheritant of
the monument. We DO NOT pressure wash, but we will use a
$9,000 Soft-Washing low-pressure unit that contains its own water and
water-heater if needed.
PLANNING IS IMPORTANT: Our goal is to provide the service within
fourteen days of payment. Flower deliver is within 3 days of the
assigned date. Fees may apply for last minute expedite or delivery
requests; or requests 14-days (other than flower delivery) before a
holiday. Full payment is made before the service and is non-refundable except as described in #3.
6) A photo will be emailed to you of before and after of the service. Printed photos may be mailed for an additional $5.00 fee.
Any Special trip (flower delivery / planting, weeding, snow removal,
and similar one service jobs) will be at 22 cents a mile from office ($5
minimum). Bundled services are charged outside of zip code 27104.
There is no mileage charge for return visits for the same job in service.
8) Especially large tomb-stones, foot-stones, grave markers, or benches, monuments, signs, vases, plaques, mausoleum, etc. will be priced accordingly.
Lee Brown 4105 Chatham Hill Rd. Winston-Salem, NC 27104
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